PTCPay - GeN4 Security+ GPT Script Frequently Asked Questions

FAQ
Below are the most frequently asked questions we receive. If you have a question which is not answered here, please feel free to visit our Forum or drop a support ticket to robert@ptcpay.com

What are the server requirements required to operate GeN4 Security+?
- PHP 5.2.X - 5.3.X - MySQL 5.0 or Higher - Source Guardian 8.2 or 8.3 - cURL - Cron - Gd Image Library with TTF Support - Mcrypt Library - Mhash PHP Module - Shell Access
You can operate this on shared hosting, VPS, or on a dedicated server. It CAN NOT be run on a windows server. We recommend a VPS server with Cpanel over Plesk or Direct Admin control panels.

Is there any differences in coding between the three types of packages?
The annual and lifetime scripts are the same. The only difference between them is the duration of time the license is valid for. They both have two encoded files. The ultimate license however is different. There is no licensing with it, no need to ever purchase additional update/download access, and also there is no encoding on any pages. This means you will not need the required source guardian loaders to run the script and also you will not be connected with the PTCPay licensing system. You are then able to operate as many GeN4 sites as you wish. At this point, your more of a investor and your goal would be to hire managers at a percent of site income, and let them run/operate it as you supervise.

Is there any differences in coding between the three types of packages?

The annual and lifetime scripts are the same. The only difference between them is the duration of time the license is valid for. They both have two encoded files.

The ultimate license however is different. There is no licensing with it, no need to ever purchase additional update/download access, and also there is no encoding on any pages. This means you will not need the required source guardian loaders to run the script and also you will not be connected with the PTCPay licensing system. You are then able to operate as many GeN4 sites as you wish. At this point, your more of a investor and your goal would be to hire managers at a percent of site income, and let them run/operate it as you supervise.

Does the script come with a domain name or with hosting?
The script does not come with a domain or with hosting. I suggest for your domain you purchase it out right and manage it via the place you purchased it at. Many times hosts who offer a free domain name end up owning the domain name for 90 days. This means if you leave their services, they still own that, and technically can sell it to you at any price they would like. For hosting, I recommend copy/pasting the server requirements above to each place your interested in and getting a response if their service is proper for your service.

Does the script come with a domain name or with hosting?

The script does not come with a domain or with hosting. I suggest for your domain you purchase it out right and manage it via the place you purchased it at. Many times hosts who offer a free domain name end up owning the domain name for 90 days. This means if you leave their services, they still own that, and technically can sell it to you at any price they would like. For hosting, I recommend copy/pasting the server requirements above to each place your interested in and getting a response if their service is proper for your service.

Does the script have any encoded pages and what are they for?
We limit the encoding to only 2 pages. One page is for the license system which pings PTCPay.com and the other is for security purposes. We want you to have the ability to mold the script around your business idea and the only way to do this is to offer you the most customability possible. Add to/remove from/edit existing coding, access all relivent text which will allow for custom wording and/or translation, edit existing/add a new design. GeN4 does not have the limitations other script companies apply.

Does the script have any encoded pages and what are they for?

We limit the encoding to only 2 pages. One page is for the license system which pings PTCPay.com and the other is for security purposes. We want you to have the ability to mold the script around your business idea and the only way to do this is to offer you the most customability possible. Add to/remove from/edit existing coding, access all relivent text which will allow for custom wording and/or translation, edit existing/add a new design. GeN4 does not have the limitations other script companies apply.

My site is showing a message about a license problem?
If you have changed hosts, changed domains, updated/changed/added names servers, edited DNS, or updated the site IP address, you will experience an error message which will notify you of a problem with the licensing of your GeN4 product. This is normal and due to it pinged our system with pre-existing/locked/logged data which did not match the new configuration. This is addressed by logging into your PTCPay Client Area and set your GeN4 license at reissue status. Once you have done this, click the reissue link showing on your homepage. You will then refresh the data on our server and the site will be running again.

My site is showing a message about a license problem?

If you have changed hosts, changed domains, updated/changed/added names servers, edited DNS, or updated the site IP address, you will experience an error message which will notify you of a problem with the licensing of your GeN4 product. This is normal and due to it pinged our system with pre-existing/locked/logged data which did not match the new configuration. This is addressed by logging into your PTCPay Client Area and set your GeN4 license at reissue status. Once you have done this, click the reissue link showing on your homepage. You will then refresh the data on our server and the site will be running again.

Can I upgrade my license type after purchase?
You can upgrade an annual license to a lifetime license for the $100 difference if the annual license is less than 6 months old. If the license is greater than 6 months old, you will need to pay the full price in order to upgrade. If an annual license is renewed, within 6 months of doing so, you also can upgrade your license type for the additional $100. With upgrading to the ultimate license, any license type can do this and the current license type they have will be deducted from the total price of the ultimate license.

Can I upgrade my license type after purchase?

You can upgrade an annual license to a lifetime license for the $100 difference if the annual license is less than 6 months old. If the license is greater than 6 months old, you will need to pay the full price in order to upgrade. If an annual license is renewed, within 6 months of doing so, you also can upgrade your license type for the additional $100. With upgrading to the ultimate license, any license type can do this and the current license type they have will be deducted from the total price of the ultimate license.

Can GeN4 be used on localhost with WampServer or a similar product?
Only the Ultimate license will function with WampServer or similar due to the licensing system which pings PTCPay.

Do you offer installation, how much does it cost, and what does installation cover?
GeN4 Security+ Script Install - $49 - Installing all the files from the script on your server - Placing proper file permission on required files - Installing the database (creation of a mysql database/username if necessary) - Setting up of the Cron job/making sure it and the time in the script match
GeN4 Security+ Advanced Bot System Install - $29 - Installation of all files from the script on your server - Installation of the database - Setting up of the Cron job/making sure it and the time in the script match

I purchased script installation, what do I do now?
If you have purchased script installation or bot installation, you will have to email Robert
Please Include the Following: - Your CPanel or similar panel login data - Your PhpMyAdmin login details if it is locked/seperate - Your FTP (File Transfer Protocol) instructions (if using an encrpted connection or special connection port) - Your GeN4 license from your PTCPay Client Area - Your desired email address you would like your cron job mailed to
Add the Following if Installing Bots: - Your desired email address you would like your bots cron job mailed to

I purchased the script, why can't I access the GeN4 area on the PTCPay forum?
Once you have purchased the script and are registered on our Forum, you will need to send an email to robert@ptcpay.com with your registered ptcpay forum username and your site URL. We will then give your username GeN4 area rights and you will be part of the best community in the PTC/GPT industry.

I purchased the script, but I received NO download link ... how do I receive my product(s)?
ALL orders are manually approved for security purposes. We are notified by email when a transaction occurs and approval usually takes less then a couple hours. Due to we are are based in the United States, and sell internationally, there will be times when approval will take longer then expected. This is ONLY due to the tech support/sales support being away from their PC. We do not let orders stay in a pending state, hence as soon as someone returns, your order will be approved. When that happens, you will be notified by the email address you provided when you placed your order.

I purchased the script, but I received NO download link ... how do I receive my product(s)?

ALL orders are manually approved for security purposes. We are notified by email when a transaction occurs and approval usually takes less then a couple hours. Due to we are are based in the United States, and sell internationally, there will be times when approval will take longer then expected. This is ONLY due to the tech support/sales support being away from their PC. We do not let orders stay in a pending state, hence as soon as someone returns, your order will be approved. When that happens, you will be notified by the email address you provided when you placed your order.

I purchased the Annual/Lifetime version, why does it say my download access has expired?
Unless you are an Ultimate license holder, your download access is only vaild for 6 months from the date it is activated. You can extend your access for $39 which will grant you an additional 6 months of download/upgrade access. Additional time can be purchased via your client area when it expires.

What is Footer Link Removal - All pages?
Your GeN4 purchase must retain the copyright in the footer at all times unless this item is purchased. At that time when it is, you are free to remove the footer link which represents GeN4 and links back to PTCPay. When you purchase this, you have the option to have us remove it for you, or you can feel free to remove it on your own also. Removal of this without purchase will result in suspension of your site.

What is Footer Link Removal - All pages?

Your GeN4 purchase must retain the copyright in the footer at all times unless this item is purchased. At that time when it is, you are free to remove the footer link which represents GeN4 and links back to PTCPay. When you purchase this, you have the option to have us remove it for you, or you can feel free to remove it on your own also. Removal of this without purchase will result in suspension of your site.

What script add-ons do you have available?
Advanced Bot System - Click for more infomation!
3rd Party Offer System - Click for more infomation!